Case Study

Third-Party ACH

Posted March 25, 2019

Softgiving Third-Party ACH Originator Benefits from Customer Risk Analysis

Softgiving Founder & CEO, Matt Pfalzgraf, encountered many
challenges as his quest to start a company began in 2016. If
financial regulations are considered a bane to the largest
banks in the United States, they proved a formidable hurdle
to the Atlanta, Georgia startup whose client base consisted
solely of nonprofit organizations.

His mission? To help these charitable groups find alternative
fundraising solutions to increase donor retention, diversify
their donor base, and cultivate relationships. If that wasn’t a
big enough task, Softgiving, as an ACH originator, had to do so
while adhering to the same financial regulations as the
banking industry's "big four" financial institutions.

By using AR Surveillance, Softgiving has reduced what used to be an all-day risk assessment process down to minutes.

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